Política de reembolso

RETURN AND REFUND POLICY

Thank you for shopping at DARCE WEAR. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

We accept returns only if all of the following conditions are met:

  • The item must be in its original condition, unused, unwashed, and free from any damage.

  • All original tags and packaging must be included.

  • The return request must be submitted within 14 calendar days of receiving the order.

  • Proof of purchase (order confirmation or receipt) is required.

  • The product must present a manufacturing defect.

2. Return Process

To initiate a return, please contact our customer support team at:

📧 darcewear@gmail.com

You will receive detailed instructions on how to proceed with your return.

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Items purchased during sales or with promotional discounts.

  • Customized or made-to-order products.

  • Products damaged due to improper use, washing, or customer negligence.

4. Refunds

Once the returned item has been received and inspected, we will notify you by email regarding the approval status of your refund.
If approved, the refund will be processed using the original payment method within 7–10 business days.

5. Other Compensation Cases

  • If your order does not arrive within the estimated delivery timeframe, we may offer a discount code for a future purchase or a partial refund, depending on the circumstances.

  • If the customer selected the incorrect size, compensation will be provided only in the form of a discount code.

  • For any other situation not covered by this policy, please contact us and we will aim to provide a fair and satisfactory solution.

6. Uncollected or Returned Packages

Customers are responsible for ensuring availability for delivery or collecting their order from the designated courier point.

If a package is returned to the sender due to failure to collect, incorrect address, or customs rejection, DARCE WEAR is not obligated to issue a refund.
A reshipment may be offered at the customer’s expense, subject to product availability.

7. Customs Issues

DARCE WEAR is not responsible for customs delays, inspections, or fees imposed by the destination country.

If a package is destroyed or returned by customs due to lack of cooperation or required documentation, DARCE WEAR is not required to issue a refund, although alternative solutions may be offered when possible.

8. Contact Information

For any questions related to returns or refunds, please contact us at:
📧 darcewear@gmail.com